Welcome to the Buttertown FAQ section. Below are answers to some of the most commonly asked questions.

🛒 1. How do I place an order?

Simply browse our shop, add the items you like to your cart, and proceed to checkout. Once payment is complete, you'll receive a confirmation email.

📦 2. When will my order be shipped?

Orders are usually processed within 1–3 business days. Shipping times may vary depending on your location.

🚚 3. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can also use our Track Your Order page.

💳 4. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other digital wallets shown at checkout.

🔁 5. What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in original packaging. For more info, see our Return and Refund Policy.

🧾 6. Can I change or cancel my order?

If your order hasn’t been processed yet, we can make changes. Please contact us as soon as possible at buttertownshop@gmail.com.

❌ 7. My item arrived damaged. What should I do?

We're sorry to hear that! Please email us photos of the damaged product within 48 hours of delivery, and we’ll resolve the issue promptly.

🌍 8. Do you ship internationally?

Currently, we ship only within the United States. Stay tuned for international shipping in the future!

📨 9. How do I contact customer support?

You can reach us anytime at:
📧 buttertownshop@gmail.com
📞 301-449-3446